Shipping Policy

Last Updated: July 19, 2026

Thank you for shopping with Mercura, operated by ONEIL ECOM LLC. We are committed to delivering your handbags and fashion accessories safely and efficiently. This Shipping Policy outlines our order processing times, delivery estimates, shipping methods, and other important information regarding orders placed through mercura.shop.

1. Order Cut-Off Time

Our daily order cut-off time is:

1:00 PM EST (Monday–Friday)

  • Orders placed before 1:00 PM EST are typically processed the same business day.
  • Orders placed after the cut-off time, on weekends, or on U.S. public holidays will begin processing on the next business day.

2. Order Processing Time

All orders are carefully reviewed, packed, and prepared for shipment within:

0–1 Business Days (Monday–Friday)

While we strive to process every order promptly, processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

If an unexpected delay occurs, we will notify you using the email address provided during checkout.

3. Estimated Delivery Time

After your order has been shipped, the estimated delivery time is:

5–9 Business Days (Monday–Friday)

Delivery times may vary depending on factors such as:

  • Delivery destination
  • Weather conditions
  • Carrier operations
  • Public holidays
  • High shipping volumes
  • Other unforeseen circumstances

Estimated delivery dates are provided for convenience and are not guaranteed.

4. Shipping Rates

We proudly offer:

FREE Standard Shipping

All orders shipped within the United States qualify for free standard shipping.

There is no minimum purchase requirement to receive free shipping.

5. Shipping Carriers

To ensure reliable delivery, we partner with trusted shipping providers, including:

  • USPS
  • UPS
  • FedEx

The shipping carrier for your order will be selected based on your shipping address, package size, and service availability.

6. Order Confirmation & Tracking

After placing your order, you will receive an order confirmation email.

Once your order has been shipped, you will receive a second email containing:

  • Your tracking number
  • Shipping carrier details
  • A tracking link to monitor your shipment

If you have not received tracking information within two business days after placing your order, please contact our customer support team.

7. Delivery Delays

While most orders arrive within the estimated delivery timeframe, unexpected delays may occasionally occur due to circumstances beyond our control.

If your shipment is delayed:

  • Check your tracking information for the latest updates.
  • Allow an additional 2 business days for carrier delays.
  • Contact us if your package has still not arrived after the expected delivery window.

Our support team will gladly assist you in investigating the shipment.

8. Incorrect, Lost, or Damaged Orders

If your package arrives damaged, contains the wrong item, or appears to be missing products, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Clear photographs of the item
  • Photos of the shipping packaging
  • A description of the issue

After reviewing your request, we may provide:

  • A replacement item
  • A replacement shipment
  • A full refund
  • A partial refund, when appropriate

We are committed to resolving shipping issues as quickly as possible.

9. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Mercura is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information supplied by the customer.

Please review your shipping details carefully before submitting your order.

10. Order Cancellations

Orders may be canceled only before they have entered processing.

If you wish to cancel your order, please contact us immediately at:

contact@mercura.shop

Once an order has been processed or shipped, cancellation is no longer possible. Eligible returns may be handled according to our Refund & Returns Policy.

11. Customer Support

Our customer support team is available during the following business hours:

Monday – Friday
9:30 AM – 4:00 PM EST

We aim to respond to all inquiries as promptly as possible during business hours.

12. Contact Us

If you have any questions regarding our Shipping Policy or need assistance with your order, please contact us.

Mercura
Operated by ONEIL ECOM LLC

3944 Brooklyn Ave
Kansas City, MO 64130
United States

Website: mercura.shop

Email: contact@mercura.shop

Phone: +1-315-202-9675