Billing Terms & Conditions

Last Updated: July 19, 2026

Welcome to Mercura, operated by ONEIL ECOM LLC. These Billing Terms & Conditions explain how payments, billing information, pricing, and transaction processing are handled when you shop at mercura.shop.

By placing an order through our website, you agree to the terms outlined below.

1. Accepted Payment Methods

For your convenience, Mercura accepts secure payments through trusted payment providers.

Available payment options may include:

• Visa
• Mastercard
• American Express
• Discover
• PayPal (where available)
• Other payment methods displayed during checkout

All transactions are encrypted and processed through secure third-party payment gateways. Mercura does not store your complete payment card information.

2. Billing Information

Customers are responsible for providing complete, accurate, and up-to-date billing information when placing an order.

Billing information may include:

• Full name
• Billing address
• Email address
• Phone number
• Payment details

Providing inaccurate or incomplete billing information may delay order processing or result in order cancellation.

3. Payment Authorization

When you place an order, you authorize Mercura and its payment providers to charge the selected payment method for the total purchase amount, including any applicable taxes or fees.

Orders are processed only after successful payment authorization.

If a payment cannot be authorized, your order may be delayed, declined, or canceled.

4. Pricing

All prices displayed on mercura.shop are listed in U.S. Dollars (USD) unless otherwise stated.

We make every effort to ensure pricing accuracy. However, occasional pricing or typographical errors may occur.

Mercura reserves the right to:

• Correct pricing errors at any time.
• Cancel orders affected by pricing inaccuracies.
• Contact customers regarding pricing discrepancies before processing an order.

5. Taxes

Applicable sales taxes will be calculated based on your shipping destination and any legal requirements in the relevant jurisdiction.

Any applicable taxes will be clearly displayed during checkout before payment is completed.

6. Fraud Prevention

To help protect our customers and maintain a secure shopping environment, Mercura reserves the right to perform payment verification and fraud prevention checks.

We may:

• Request additional verification information.
• Delay shipment while verification is completed.
• Refuse or cancel orders suspected of fraudulent activity.
• Limit or decline transactions that cannot be verified.

If a payment has already been captured for a canceled order, an approved refund will be issued to the original payment method.

7. Billing Disputes

If you believe there is an error with your billing or payment, please contact our customer support team before initiating a chargeback with your financial institution.

Providing us the opportunity to review the issue allows us to resolve most billing concerns quickly and efficiently.

8. Refund Processing

Approved refunds are processed according to our Refund & Returns Policy.

Once approved:

• Refunds are issued to the original payment method.
• Processing typically takes 7–10 business days.
• Additional processing time may be required by your bank or payment provider.

Original shipping charges are refundable only when required by applicable law or when the return results from our error.

9. Payment Security

Mercura is committed to protecting your payment information.

We use industry-standard security measures, including:

• SSL encryption
• Secure checkout technology
• Trusted third-party payment processors
• Fraud detection and monitoring systems

These measures help safeguard your personal and financial information during every transaction.

10. Contact Us

If you have questions regarding billing, payments, or charges, please contact us.

Mercura
Operated by ONEIL ECOM LLC

3944 Brooklyn Ave
Kansas City, MO 64130
United States

Website: mercura.shop

Email: contact@mercura.shop

Phone: +1-315-202-9675