Refund & Returns Policy

Last Updated: July 19, 2026

At Mercura, operated by ONEIL ECOM LLC, we want you to shop with confidence. We are committed to providing quality women’s handbags and fashion accessories, and if your purchase does not meet your expectations, we’re here to help.

This Refund & Returns Policy outlines the conditions, process, and timelines for returns, exchanges, refunds, and order cancellations for purchases made through mercura.shop.

1. Return Eligibility

Return Period

Eligible items may be returned within 30 days from the date your order is delivered.

Unfortunately, returns requested after the 30-day return period may not be accepted.

Return Requirements

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all tags, dust bags, straps, and accessories (if applicable).
  • Be free from stains, odors, scratches, or signs of wear.
  • Include proof of purchase or your order number.

All returned merchandise is inspected before a refund or exchange is approved.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or incorrect:

  • Personalized or custom-made products.
  • Clearance or final sale items.
  • Gift cards.
  • Products showing signs of use, damage, or alteration after delivery.
  • Items returned without original packaging or accessories.

2. How to Start a Return

To request a return:

Step 1

Email our customer support team at:

contact@mercura.shop

Please include:

  • Your order number
  • Full name
  • Product name
  • Reason for the return

Step 2

Once your request has been reviewed, we will provide return instructions and, when applicable, a Return Authorization (RMA).

Please do not send any items back without receiving approval from our support team.

Step 3

Securely package the product to prevent damage during transit.

Approved returns should be shipped within 14 days after receiving return instructions.

3. Refunds

After your returned item is received, our team will inspect it to verify that it meets our return requirements.

If approved:

  • Refunds are processed within 7–10 business days.
  • Refunds are issued to the original payment method.
  • Processing times may vary depending on your financial institution or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or the item arrived damaged or defective.

4. Exchanges

If you wish to exchange an item for a different color or style, we are happy to assist whenever replacement stock is available.

To request an exchange:

  • Contact contact@mercura.shop
  • Provide your order number
  • Specify the item you would like in exchange

Exchange requests are subject to product availability.

5. Damaged, Defective, or Incorrect Orders

Although we carefully inspect every shipment, if your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.

Please provide:

  • Your order number
  • Clear photographs of the product
  • Photos of the shipping package
  • A brief description of the issue

After reviewing your request, we may offer one of the following solutions:

  • Replacement product
  • Replacement shipment
  • Full refund
  • Partial refund when appropriate

Our team will work to resolve the matter as quickly as possible.

6. Return Shipping

Customers are generally responsible for return shipping costs unless:

  • The wrong product was shipped.
  • The product arrived damaged.
  • The product is defective.
  • The return is the result of an error made by Mercura.

We recommend using a trackable shipping service for returned items, as we cannot guarantee receipt of packages that are lost during transit.

7. Order Cancellations

Orders may be canceled only before they enter processing.

If you need to cancel an order, please contact us immediately at:

contact@mercura.shop

Once an order has been processed or shipped, it can no longer be canceled and must follow the return procedure described in this policy.

8. Contact Us

If you have questions regarding our Refund & Returns Policy or need assistance with a return, our customer support team is here to help.

Mercura
Operated by ONEIL ECOM LLC

3944 Brooklyn Ave
Kansas City, MO 64130
United States

Website: mercura.shop

Email: contact@mercura.shop

Phone: +1-315-202-9675