Frequently Asked Questions (FAQ)

Last Updated: July 19, 2026

Welcome to the Mercura Frequently Asked Questions page. Here you’ll find answers to many of the questions our customers ask about our handbags, ordering process, shipping, returns, payments, and customer support.

If you don’t see the information you’re looking for, our support team is always happy to assist you.

Email: contact@mercura.shop

1. What is Mercura?

Mercura is an online fashion store specializing in stylish women’s handbags and accessories. We offer a carefully curated selection of fashionable and functional bags designed to complement both everyday wear and special occasions.

Our collection includes:

Tote Bags
Crossbody Bags
Shoulder Bags
Satchels
Clutches
Wallets
Fashion Accessories

We are committed to providing quality products, affordable pricing, and a seamless shopping experience.

2. Where do you ship?

Currently, Mercura ships exclusively within the United States.

Although international shipping is not available at this time, we are continually evaluating opportunities to expand our delivery destinations in the future.

3. How long will it take to receive my order?

Our standard shipping schedule is:

Order Processing: 0–1 Business Days (Monday–Friday)
Daily Order Cut-Off: 1:00 PM EST
Estimated Delivery: 5–9 Business Days (Monday–Friday)

Delivery times are estimates and may vary depending on weather conditions, carrier operations, holidays, or other unforeseen circumstances.

4. Is shipping free?

Yes.

We proudly offer FREE Standard Shipping on all orders delivered within the United States.

There are no minimum purchase requirements to qualify for free shipping.

5. How do I track my order?

After your order has been shipped, you’ll receive an email containing:

Your tracking number
Shipping carrier information
A tracking link

If you do not receive tracking information within two business days after placing your order, please contact our customer support team.

6. What payment methods do you accept?

We accept secure payments through major payment providers, including:

Visa
Mastercard
American Express
Discover
PayPal (where available)

All transactions are processed using secure encrypted payment systems to help protect your personal and financial information.

7. Can I return my purchase?

Yes.

Eligible products may be returned within 30 days after delivery.

To qualify for a return:

The item must be unused.
It must be returned in its original packaging.
All included accessories and tags should accompany the product.

Please refer to our Refund & Returns Policy for complete return instructions.

8. Can I exchange my handbag?

Yes, exchanges are available for eligible products when replacement inventory is in stock.

To request an exchange, please contact our customer support team with your order number and details about the item you would like to exchange.

9. What should I do if my order arrives damaged or incorrect?

If your handbag arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
Clear photographs of the product
Photos of the packaging
A brief explanation of the issue

After reviewing your request, we will work to provide an appropriate solution, which may include a replacement, exchange, or refund.

10. Can I cancel my order?

Orders may be canceled only before they enter processing.

If you need to cancel your order, please contact us immediately at contact@mercura.shop.

Once an order has been processed or shipped, cancellation is no longer possible. In such cases, our Refund & Returns Policy will apply.

11. How can I contact customer support?

Our customer support team is available during the following hours:

Monday – Friday
9:30 AM – 4:00 PM EST

We’re happy to assist you with:

Product questions
Order updates
Shipping inquiries
Returns and exchanges
Payment questions
General customer support

Business Information

Mercura
Operated by ONEIL ECOM LLC

3944 Brooklyn Ave
Kansas City, MO 64130
United States

Website: mercura.shop