Contact Us

Last Updated: July 19, 2026

At Mercura, operated by ONEIL ECOM LLC, we’re dedicated to providing exceptional customer service. Whether you have questions about our handbags, need help with an existing order, or would like more information about our products, our support team is here to assist you.

We strive to respond to every inquiry promptly and ensure your shopping experience is smooth from start to finish.

Get in Touch

If you need assistance, please reach out using any of the contact methods below.

Mercura
Operated by ONEIL ECOM LLC

3944 Brooklyn Ave
Kansas City, MO 64130
United States

Website: mercura.shop

Email: contact@mercura.shop

Phone: +1-315-202-9675

Customer Support Hours

Our customer service team is available during the following business hours:

Monday – Friday
9:30 AM – 4:00 PM EST

We aim to respond to all emails and inquiries within 1–2 business days.

Frequently Asked Questions

Before reaching out, you may find the answer you’re looking for in our Frequently Asked Questions (FAQ) section, where we’ve answered many common questions about shipping, returns, payments, and ordering.

Our Commitment

At Mercura, customer satisfaction is at the heart of everything we do. We are committed to offering quality women’s handbags, dependable service, secure shopping, and responsive support. Every inquiry is important to us, and we appreciate the opportunity to assist you.

Thank you for choosing Mercura. We look forward to serving you.

Business Information

Mercura
Operated by ONEIL ECOM LLC

3944 Brooklyn Ave
Kansas City, MO 64130
United States

Website: mercura.shop

Email: contact@mercura.shop

Phone: +1-315-202-9675